Welcome to Sapling Grove.
Sapling Grove Pte. Ltd. (“Sapling Grove”, “we”, “our”, or “us”) respects your privacy and is committed to protecting your
personal data in accordance with the Singapore Personal Data Protection Act 2012 (“PDPA”).
This Privacy Policy explains how we collect, use, disclose, store, and protect your personal data when you:
• Visit our website
• Submit enquiry or registration forms
• Contact us via WhatsApp, email, phone, or social media
• Enroll your child in our programmes
• Participate in our events, workshops, tours, or activities
• Use any of our services
By accessing our website or providing your personal data to us, you acknowledge that you have read and understood this
Privacy Policy.
1. Introduction
Sapling Grove Pte. Ltd. (“Sapling Grove”, “we”, “our”, or “us”) recognises the importance of protecting personal data and
is committed to handling personal data responsibly and in accordance with the Singapore Personal Data Protection Act
2012 (“PDPA”).
This Privacy Policy explains how we collect, use, disclose, process, store, and protect personal data obtained through our
website, programmes, services, enrolment processes, events, communications, and other interactions with us.
By interacting with Sapling Grove, submitting information to us, or using our services, you agree and consent to the
collection, use, disclosure, and processing of your personal data in accordance with this Privacy Policy.
2. About Us
Sapling Grove Pte. Ltd.
Premium Student Care & Growth Centre
Website: https://saplinggrovesg.com/
Email: hello@saplinggrovesg.com
Subject: PDPA / Privacy Enquiry
Location: Katong Tides, Singapore
3. Personal Data We Collect
“Personal Data” refers to data that can identify an individual.
Depending on your interaction with us, we may collect the following information:
Parent / Guardian Information • Full name
• Mobile number
• Email address
• Residential area or address
• Emergency contact details
• Billing or payment-related information
• Communication records
Child Information • Child’s name
• Date of birth
• Gender
• School and level
• Medical information relevant to safety or care
• Allergies or dietary requirements
• Behavioural or emotional support information voluntarily shared by parents
• Attendance and participation records
Website & Digital Information • IP address
• Browser type
• Device information
• Website usage analytics
• Cookies and tracking data
• Form submissions
Media Content
With consent where required, we may collect:
• Photos
• Videos
• Artwork
• Activity recordings
• Testimonials or feedback
4. How We Collect Personal Data
We may collect personal data through:
• Website enquiry forms
• Registration and enrolment forms
• WhatsApp conversations
• Emails and phone calls
• Parent meetings or center visits
• Surveys and feedback forms
• Event participation
• Social media interactions
• Cookies and website analytics tools
• Third-party referrals or partnerships
5. How We Use Personal Data
We may use your personal data for the following purposes:
Service & Operational Purposes • Managing enrolment and registration
• Providing student care services and programmes
• Supervising children’s wellbeing and safety
• Managing attendance and emergency contact procedures
• Planning activities, learning experiences, and operational logistics
• Communicating with parents or guardians
Administrative Purposes • Billing and payment processing
• Record keeping
• Internal reporting and operational planning
• Responding to enquiries and support requests
Improvement & Development • Improving our programmes and services
• Staff training and quality assurance
• Internal analysis and service development
• Understanding parent and student needs
Marketing & Communication
With consent where applicable:
• Sending updates, announcements, newsletters, or promotional materials
• Informing parents about events, workshops, or new programmes
• Sharing centre activities and community updates
You may opt out of marketing communications at any time.
Safety & Legal Compliance • Ensuring child safety and centre security
• Investigating incidents or complaints
• Complying with legal or regulatory obligations
• Responding to lawful requests from authorities
6. Photography, Video & Media Usage
Sapling Grove may occasionally take photographs or videos during programmes, activities, workshops, excursions, or
events.
Such materials may be used for:
• Internal documentation
• Parent updates
• Marketing materials
• Social media content
• Website content
• Promotional campaigns
We will seek consent where required under applicable laws.
Parents may request withdrawal of media consent by contacting us in writing.
However, we may continue to use materials already published or produced before the withdrawal request was received.
7. Disclosure of Personal Data
We do not sell personal data.
We may disclose personal data where reasonably necessary to:
• Employees, mentors, teachers, or authorised staff
• Professional advisors or consultants
• IT service providers or software platforms
• Payment processors
• Event or programme partners
• Medical or emergency personnel where necessary
• Government or regulatory authorities where legally required
All third parties are expected to handle personal data responsibly and securely.
8. Data Protection & Security
We take reasonable administrative, technical, and physical measures to protect personal data from:
• Unauthorised access
• Loss
• Misuse
• Disclosure
• Modification
• Destruction
These measures may include:
• Password-protected systems
• Restricted staff access
• Secure digital storage
• Staff confidentiality obligations
• Controlled access to physical records
While we strive to protect personal data, no system can guarantee absolute security.
9. Retention of Personal Data
We retain personal data only for as long as reasonably necessary for:
• Operational purposes
• Legal or regulatory compliance
• Dispute resolution
• Safety and administrative purposes
When personal data is no longer required, it will be securely deleted, anonymised, or destroyed.
10. Cookies, Analytics & Website Tracking
Our website may use cookies, pixels, analytics tools, and related technologies to:
• Improve website functionality and performance
• Understand visitor behaviour and traffic patterns
• Personalise user experience
• Support advertising, remarketing, and marketing campaigns
• Measure the effectiveness of our content and promotions
• Improve website security and operational performance
These technologies may collect:
• Browser information
• Device information
• IP address
• Pages visited
• Time spent on pages
• Referral sources
• General location data
Third-party services such as Google Analytics, Meta/Facebook, or advertising platforms may also use cookies or similar
technologies.
You may disable cookies through your browser settings.
Please note that certain website functions or features may not operate properly if cookies are disabled.
11. Third-Party Services & External Platforms
Our website or communications may contain links to third-party platforms such as:
• WhatsApp
• Instagram
• Facebook
• Google Forms
• YouTube
• External booking or payment platforms
Sapling Grove does not control and is not responsible for the privacy practices, content, security, or operations of thirdparty websites, applications, or services.
Users are encouraged to review the respective privacy policies of those third-party platforms before providing personal
data.
Users are encouraged to review the privacy policies of those platforms separately.
12. Access, Correction & Withdrawal Requests
Under applicable laws, you may request to:
• Access your personal data
• Correct inaccurate personal data
• Withdraw consent for certain uses
• Ask questions about our data practices
Requests may be subject to reasonable identity verification, administrative requirements, and applicable legal limitations.
Certain legal or operational limitations may apply.
13. Withdrawal of Consent
You may withdraw your consent for the collection, use, or disclosure of your personal data by contacting us.
Please note that withdrawing consent may affect our ability to continue providing certain services or programmes.
14. Children’s Privacy
As our services involve children, personal data relating to minors is generally collected through parents or legal guardians.
Parents and guardians are responsible for ensuring that the information provided to us is accurate and updated.
15. International Transfers
Where necessary for operational or technological purposes, personal data may be transferred, stored, or processed outside
Singapore.
Where such transfers occur, Sapling Grove will take reasonable steps to ensure that the receiving party provides a
standard of protection comparable to the PDPA.
16. Updates to This Privacy Policy
Sapling Grove reserves the right to update or amend this Privacy Policy at any time.
The latest version will always be published on our website.
Your continued use of our website or services constitutes acceptance of the updated Privacy Policy.
17. Contact Us
If you have any questions, requests, or concerns regarding this Privacy Policy or your personal data, please contact our
Data Protection representative:
Sapling Grove Pte. Ltd.
Email: hello@saplinggrovesg.com
Website: https://saplinggrovesg.com/
Singapore
